How does it work?

The formulation of a complaint and its context are the basic elements on which the process.

The various grounds for lodging a complaint must be clear, precise and concise.

Concerned about the complexity of this process? Our advisors will be pleased to assist you, whether you intend to complain verbally or in writing.

The following graphic presents the overview of the Complaint Process and its prescribed deadlines.

regime-plainte-2015-2016