Your rights

Rights to information

regarding your state of health and welfare about the existence of services and available resources about obtaining access to your own record about filing a complaint and being informed of the complaint decision

Rights to services

to be treated with courtesy and fairness in all intervention to receive services in French or English to receive personalized health care and social services

Rights to decision-making

to choose the professional or the institution to participate in any decision affecting your state of health or welfare to accept or refuse care

Rights of Users

• The right to be treated, in every intervention, with courtesy, fairness and understanding, and with respect for his dignity, autonomy, needs and safety;
• The right to be informed of the existence of services and how to obtain them;
• The right to be informed of his state of health and welfare and to be acquainted with the various options open to him and the risks and consequences generally associated with each option;
• The right to be informed, as soon as possible, of any accident having occurred during the provision of services that has actual or potential consequences for his health or welfare;
• The right to choose the professional or the institution from whom or which he wishes to receive services (within the limits of the human, material and financial resources available);
• The right to participate in any decision affecting his state of health or welfare;
• The right to accept or refuse care either by himself or by his representative;
• The right to be represented when unable to give his consent whether his incapacity is temporary or permanent;
• The right to be accompanied and assisted by the person of his choice when he wishes to obtain information regarding services;
• The right to receive, with continuity and in a personalized and safe manner, services which are scientifically, humanly and socially appropriate;
• The right to receive the required care when his life or bodily integrity is endangered;
• The right of English speaking persons to receive services in their language within the limits of the human, material and financial resources available;
• The right to lodge a complaint without fear of reprisals, to be informed of the complaint process and receive assistance and support at each stage of the proceeding;
• The right to exercise a recourse;
• The right to obtain access to his record.